FAQ

We don't deliver products internationally right now. However, you can place orders to India from anywhere in the world.

Yes, you can. As you click the Buy button on a product page, it gets added to your shopping cart. You can add as many products as you want and then pay for the entire order in one go!

You can use Store Credit to purchase most products on Bookwomb.com. However it may not be applicable for some of the products.

Shipping/Delivery charges are particular to a product and are visible on the product page. For many products on Bookwomb.com, delivery charges are free as well. (Charges to be mentioned )

Yes, Store Credit has an expiry date. Depending on the reason due to which Store Credit has been credited to your account, it is assigned a specific expiry date. You may check the expiry date of your Store Credit under My Store Credit section in your profile. You need to be logged into your account to view this.

You can cancel your order any time before the shipping of your product. Just contact us for support. We will cancel it and initiate your refund.

You will see a confirmation message on the screen along with your order number. If you have bought deals, you will also receive your Bookwomb.com voucher over email and SMS to confirm your purchase.

Visit the My Orderspage in your My account and click on TRACK ORDER to get real time status of your order.

Once the order is cancelled or in case of failed transactions, Bookwomb.com’s ensures that you get the amount refunded within 5-7 days depending upon the bank.

We take 2-3 business days to cancel your order and initiate refund if applicable. You will be intimated once cancellation is complete.

As many as you like :)

Don't be disheartened if a product you like is not available currently. Click the Notify Me button/link on the product page. We will let you know the moment your selected product is back in stock.

All Bookwomb.com books are delivered along with an invoice. In case an invoice is not given to you along with your delivered product, please Contact Us with your transaction details and we will look into it immediately.

Don't worry if you have never bought online. Here are the steps to buy products and deals on Bookwomb.com. Click the Buy button on the product or deal you like. Click the Proceed to Payment button. Enter your name, e-mail ID and phone number next. Enter your shipping address if you are buying products. Click the Proceed to Payment button. Select your payment mode (Credit card, Debit card, Netbanking, Cash on Delivery, Credit Card EMI). If you are not comfortable paying online, you can choose the Cash on Delivery option and pay on the actual delivery of your product. The option, however, does not apply if you are buying deals.

Yes, absolutely. We will keep your selected books saved with us. The selected books will not be removed unless you remove those. However, since our inventory sells out fast, it is advised that you complete your purchase as soon as you can.

Please Contact Us with your transaction details and we will look into it immediately and get back to you with the confirmation.

Your card details are 100% safe with us. The card details are saved only after successful completion of your order.

If you are a registered user at Bookwomb.com and are logged in during the transaction, you will be able to save the card if you choose the credit card or debit card option. In case you want to use a saved card, the Saved Card checkbox is just below the place where you enter your card details. You should be logged in to use a saved card for your transaction.

Please contact us with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.

Our 10 days return and exchange policy ensures that you have a hassle-free shopping experience with Bookwomb.com. Our service guarantees your purchase and gives you 100% of your money back/ Replacement of the ordered product in case we falter on our commitments. Following are the terms and conditions for return/replacement. Products must be in their original condition Only unused, unaltered, unsoiled products will be accepted Brand packaging should be intact Replacements will be made basis availability of that product on the website. If the product is not available on the website, we’ll initiate refund after your confirmation.

If you receive such product, we request you to report your concern through our Contact Us form or call us or Email us to customercare@bookwomb.com within 02 days of receipt of your shipment. We’ll get back to you and arrange reverse pickup for the product within 4 working days of receipt of your complaint. You can choose to have refund/replacement of the product.

We store only the card number, the cardholder name and the card expiry date. We do not store the CVV number or the 3D secure password. Even for a saved card, you need to enter your CVV number for every transaction, thereby keeping the control with you.

Store Credit is a type of money that can (only) be used on Bookwomb.com to make purchases. Store Credit is non-transferrable. Bookwomb.com reserves the right to amend policies related to distribution/redemption of Store Credit.

Shopping is faster as it saves you the hassle of entering your card details every time you buy at Bookwomb.com. Saved card details can be used to make payments during the checkout process.

Shipping refers to packing and dispatching of your order. You will find a shipping timeline on the products displayed on our site (E.g. Dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.

You can save any Master/Visa credit card and any Master/Visa/Maestro debit card. The card should have been issued in India.

Please don't accept an open or tampered package. Report this concern by contacting us through phone or mail within the 10 days period. We will look at it immediately and get back to you.

If you want refund in your bank account it will take 5-7 working days.

We have tied up reputed courier partners. The courier service provider for your order is selected based on your location.

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an e-mail informing you about the delay along with the new expected delivery date. Visit the My Orders page in your My account and click on TRACK ORDER to get real time status of your order